The Ukrainian government has low institutional capacity to develop and implement consistent state policy. The Cabinet's work is mainly focused on "fire-fighting", ministries have no policy analysis practice, risk and problem monitoring; the executive power works only in the format of top-down orders rather than based on initiatives. The Government widely uses "urgent cases" procedure according to which draft government acts are adopted by the ear without prior review by the government committee, without interagency approval and without public consultation, without legal and anti-corruption expert review.Civil service is characterized by staff turnover, a non-transparent remuneration system, lack of clear division of powers between political and administrative offices, frequent abuses of the status "in an acting capacity", especially at a higher level, accompanied by nepotism; political influence on civil servants, low motivation to work and organizational culture that impedes initiative, proactivity and responsibility, morally outdated system of civil servants training and their on-the-job training, which enhances and preserves ineffective civil service processes. Key challenges on the way to reforming the civil service include increase in the civil service prestige, guarantee of equality of access to the civil service, transparent mechanism for civil service employment, effective mechanisms for preventing corruption in the public sector. In addition, the key provisions of the Law "On Civil Service" need to be protected since various subjects of the legislative initiative may be interested in their elimination (for example, the entry into force of the limitation of the term of office for category "A" offices with the status "temporarily in an acting capacity" to 3 months as of 2016 will be postponed).
In Ukraine, a post-totalitarian country, the process of drafting administrative acts should be guided first and foremost by the needs of authorities and there are still no proper mechanisms for taking into account the legitimate interests of individuals. Due to the fact that public administration bodies do not engage stakeholders in decision-making, do not guarantee citizens the right to be heard and the right to access the materials of the case, do not substantiate their decisions, etc., citizens and business are not protected from the arbitrariness of officials. The changes should be based on the principle of "more rights and opportunities for citizens and businesses as administrative services recipients and more commitment and responsibility for those providing them". In Europe, such protection from the arbitrariness of officials is establishes by a general administrative procedure that legally describes the procedure for preparing decisions (administrative acts), the rights of officials and citizens.
When receiving administrative services, citizens are faced with the lack of transparency of established prices (fees), illegal fees for certain administrative services while others are generally provided free of charge. Many prices for administrative services have not been revised since the publication of the 1993 State Duty Decree. Moreover, the most popular administrative services (registration of civil status acts, issuance of driver's licenses, registration of land plots, etc.) are still not decentralized and are mostly not provided through the Administrative Services Centers, instead they are still provided by various (dispersed) ministries and public services.